Beyond the Warranty
Arksen Assured
Dedicated Engineering from Day One
Every Arksen vessel is built to explore the world’s most demanding environments. To ensure complete confidence from the moment you take command, 12 months of Arksen Assured is included as standard with the sale of every vessel, with the option to extend annually thereafter.
While a standard warranty provides the legal guarantee against manufacturing defects, Arksen Assured is the active, hands-on Service Level Agreement (SLA) that keeps your vessel operational. Your dedicated engineer conducts your handover, stays on board as long as needed to walk through every system, and remains your direct point of contact wherever your voyages take you.
Understanding Your Support:
Warranty vs. Arksen Assured
Arksen Assured SLA
(Included Year 1)
|
Standard Vessel Warranty |
|
|---|---|---|
|
Commercial Model |
12 months of coverage included. |
Included with build contract |
|
Handover Experience |
Uncapped Onboarding: Dedicated systems walkthrough with your engineer for as long as you need |
Formal commercial delivery sign-off |
|
Your Point of Contact |
Single Point of Contact: The same dedicated engineer who handed over your vessel |
Regional service centers or rotating claim reps |
|
Contact Channel |
Direct Access: Open WhatsApp & email channel straight to your engineer |
Formal warranty portals & service queue forms |
|
Inoperative / Breakdown Response |
Tiered Emergency Escalation: Immediate local tech dispatch; Arksen fly-out engineer dispatched within a committed timeframe if local support is unavailable* |
Owner coordinates local third-party yards; no response time commitments |
|
Scope of Coverage |
Comprehensive: Covers operational advice, system checks, passage prep & technical queries |
Reactive: Covers physical defects & component failures |
|
Vessel Knowledge |
Instant Context: Your engineer knows your exact layout, systems history, and build nuances |
Support reps review build logs when a claim is filed |
|
Maintenance Strategy |
Proactive: Scheduled servicing reminders & preventative maintenance guidance |
Reactive: Fixes parts after a fault occurs |
|
Logbook & Records |
Centralised Digital Logbook: Full, verified service history kept in one place |
Paper logs & scattered third-party service slips |
|
Spare Parts Logistics |
Optional Dedicated Spares Reserve: Pre-purchased client stock held centrally (UK) or globally for fast-track dispatch |
Subject to standard manufacturer lead times & regional availability |
Arksen Assured
What Value Does Arksen Assured Add Alongside Your Warranty?
-
01
12 Months Standard Coverage
Every new owner starts their voyage with a complete Service Level Agreement at zero additional cost.
-
02
Handover-to-High-Seas Continuity
The engineer standing next to you during delivery—ensuring you master every valve, screen, and power setting—is the exact same person answering your messages on
-
03
Direct, Unfiltered Access
Skip helpdesks and ticketing systems. Reach out via WhatsApp or email directly to your engineer for fast, real-world troubleshooting.
-
04
Support Beyond Defects
Need advice on configuring your power management for an extended off-grid passage? Arksen Assured covers technical guidance and operational advice, not just broken parts.
-
05
Predictable Long-Term Ownership
After your complimentary first year, you can seamlessly extend your SLA on an annual subscription (£X/year) to maintain complete peace of mind.
Arksen 55 · Greece
Arksen Assured
In Action
THESE ARE EXAMPLES OF SITUATIONS THAT HIGHLIGHT WHERE ARKSEN ASSURED CAN BE AN ADVANTAGE
A marine warranty is built for the shipyard; Arksen Assured is built for the sea. Here is how having a dedicated engineer in your pocket transforms real-world ownership when you are out on the water.